Experience: Customer Success Manager

Became the first customer success manager at ClearVoice (acquired by Fiverr).
Helped build customer success department from scratch – help center, customer workflows, in-app triggers, health score framework, more.
See the work:
Customer Success Story – Apruve
Conference Recap – Pulse
Customer Success Story
Apruve Case Study - One of the several success stories developed during my tenure
pulsa
SaaS conferences - met with industry leaders such as Irit Eizips and Nils Vinje
CXsoftware
Mastered SaaS software: Zendesk, Intercom, ClientSuccess, Hubspot, Periscope (data), etc.
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Help Center Articles
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Onboard Sessions
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SaaS Tools Used
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CX Journey Maps