Customer Success

  • Became the first customer success manager at ClearVoice (acquired by Fiverr).
  • Helped build customer success department from scratch – help center, customer workflows, in-app triggers, health score framework, more.
  • See the work:
    • Customer Success Story – Apruve
    • Conference Recap – Pulse
Customer Success Story
Apruve Case Study - One of many success stories developed during my tenure
pulsa
SaaS conferences - met with industry leaders such as Irit Eizips and Nils Vinje
CXsoftware
Mastered SaaS software: Zendesk, Intercom, ClientSuccess, Hubspot, Periscope (data), etc.
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Help Center Articles
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Onboard Sessions
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SaaS Tools Used
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CX Journey Maps

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