Here’s what I’ve learned so far…
Writing & Editing – As a journalist I learned to write, research and report (talk to people). I worked in writing and editing roles after joining a marketing agency.
SEO – The agency completed delivered on link building campaigns through earned media and high quality content. As an outreach specialist I had to evaluate hundreds of sites for metrics and relevance. Then create and manage the delivery of a content.
Content Strategy – I moved up to content strategy where I could use creative skills and work with clients directly. I managed content strategy campaigns (blog posts, e-books, infographics, content distribution, website content, etc) for more than 40 clients. From small businesses to fortune 500 companies.
Customer Success – I’ve loved software since HyperStudio, so I graviated to SaaS. I was the first CSM at a content marketing software company. I learned customer onboarding, upsells, and retention.
Customer Support – I managed the support department by handling live chats and support tickets for thousands of freelance writers and SaaS customers.
SaaS Growth & Strategy – I helped launch a customer success department and new SaaS product.
Accepting new customers (as of July 2017)
WHAT I DO
See My Work
James Houser – Digital Outreach Manager – iAcquire
I am happy to say that Milton far exceeded any expectation I had for him and for the position. He was able to quickly come in, absorb the material, and compete for top spot on the team almost immediately.
Milton was never afraid to ask the tough questions and was always looking to better his craft and the teams overall process. Within a couple months, other managers had caught wind of his excellence and started to negotiate with me to get him moved over. Eventually the move did occur and he continued to thrive and rise to the top once again. Milton is one of those workers that any manager or company would be over joyed to have and to work with.
ClearVoice Colleagues – Employee Of The Year Nominations
Over the past year, I believe Milton has made the largest strides both professionally and personally. He’s taken on the biggest accounts, is client facing, more outdoing. Things we couldn’t foresee a year ago. He continues to grow and bust his butt every single day. Everyone respects him the office.
Because he does so much and I don’t know how he finds the time for all of it. He’s awesome. He deserves this award more than anyone.
Anita Malik – COO – ClearVoice
The most effective strategy is born from the perfect combination of creativity and analysis. Milton is one of those rare types that can meld both sides to deliver a well thought out content strategy that helps clients engage and retain their audience. Milton’s work ethic and consistency exceed expectations. He is a true asset to any team both as a individual contributor and as a leader.